Return & Refund
Easy Returns, Happy You!
One Stop understands the importance of promptly resolving account issues related to statement returns and payment refunds. We have a dedicated team that specializes in addressing these concerns quickly and efficiently. To ensure clarity and prevent miscommunication, please review the following policies and responsibilities.
Patient Check Returns
If a patient’s check is returned due to insufficient funds, the patient is responsible for all associated fees, including bank charges and mailing costs.
One Stop will contact the patient on the provider’s behalf to request credit or debit card details for automated payment processing.
Three billing statements will be sent to the patient. If there is no resolution after the third notice, the account will be returned to the provider.
Returned Statements
One Stop mails billing statements on behalf of medical providers. If three consecutive statements are returned as undeliverable, the account will be sent back to the provider.
All postage and handling costs related to undeliverable statements are the responsibility of the provider.
Refund Policy
Refunds for overpayments to patients or insurance companies are solely the responsibility of the provider.
While One Stop processes patient payments, we do not handle refund disbursements.
Providers are responsible for issuing refunds and covering all associated postage costs.
One Stop will update billing and financial records to reflect refunds and reversals, ensuring accurate adjustments to commissions and charges.